Privacy statement

Privacy

We know and recognize that you have trust in us. We also see that it is our responsibility to protect your privacy. Moreover, we appreciate our own privacy and therefore respect all your wishes regarding privacy. On this webpage we inform you about which data we collect when you visit our website, why we collect the data and how we use this to improve your user experience. So, you will completely know how we operate. The privacy policy applies to the services of Tea Cultures. Please note that Tea Cultures is not responsible for the privacy policies of other websites and sources. By continuing to use the website you accept the privacy policy, unless we ask permission by other means. To guarantee your privacy as good as possible Tea Cultures has drawn up a processing agreement with all processors of your data. In this agreement all external processors (such as the bank for payments) guarantee that they will handle your data with care. These external processors are crucial for the processing of payments (Ingenico Financial Solutions) and for the storage and processing of all your data (our website partner Cre8ionLab). When you place an order on our website, we will collect the following data:

• Name, Address, City
• Telephone number
• E-mail address

Your password is always protected (encrypted). We can never see this. However, you are responsible for choosing a strong password. We recommend using a password of at least 8 characters and using numbers, (capital) letters and punctuation marks.

What do we use your information for?

The data mentioned above is necessary to process and send your order and for making your (guarantee) invoice. Data that you fill in during the payment process, cannot be seen by us. This information is immediately processed by our external processor (Ingenico Financial Solutions) and are not stored by us whatsoever. Besides, with your data you build an order history. Which allows you to always see your own data and order history.

Exclusive use of your data

All data that you leave behind, we handle with care and exclusiveness. We will never resell your data to external parties for commercials purposes. 

Communication

When you send us an e-mail or other message, we may save those messages. Sometimes we may ask you for your personal information that is relevant to the situation in question. This makes it possible to answer your questions and grant your requests. The data is stored on Teacultures's own secure servers or those of a third party. We will not combine this data with other personal data that we have.

Policy inspection data

If you want to view or change your details, you can contact us by email. Send your email to info@teacultures.com with your request (change, deletion or inspection). We will respond to your request as soon as possible, but always within max. 5 working days.

Cookies

At Tea Cultures we do not only serve cookies with our tea, but we also use them on our website! A cookie is a simple small file that is sent along with pages from this website [and/or Flash applications] and is stored by your browser on the hard disk of your computer. The information stored on there can be sent back to our servers on a subsequent visit.

Questions and feedback 

We regularly check if we meet the privacy requirements. Should you have any questions regarding this privacy policy, please contact us directly via;

Tea Cultures
A Hofmanweg 42
2031 BL Haarlem

info@teacultures.com or by telephone on +31 78 615 86 18 

Teacultures is registered at the Chamber of Commerce under the number 54282012